All orders are shipped with a tracking code. Shipping costs include postage and packaging.

Shipping & Delivery

We ship from our warehouse in Finland across Europe, with a few select destinations beyond the EU. Our goal is to expand worldwide shipping in the future — stay tuned!

Shipping to Finland, delivery options:

• Posti parcel: €5.90
• Matkahuolto: €9.90
• Home delivery (Posti): €11.90
• Free shipping on orders over €100

⚠️ For small Posti parcels, responsibility transfers to the customer when the package is left at the delivery address.

Pickup:

• Free pickup at our Lempäälä store during opening hours.

International shipping:

Shipping costs vary by destination: €6,90–30. Shipping is calculated at checkout. You can choose your preferred delivery method before placing your order.

Shipping to Denmark & Sweden, delivery options:

• PostNord Pick Up Point (2–4 business days): €6.90
• PostNord Home Delivery (2–5 business days): €13.90
• GLS ShopDeliveryService (2–3 business days): €6.90
• GLS FlexDelivery (EuroBusiness) (2–3 business days): €8.90

Shipping to Germany, delivery options:

• PostNord Pick Up Point (2–4 business days): €7.90
• PostNord Home Delivery (2–5 business days): €13.90
• GLS ShopDeliveryService (2–3 business days): €9.90
• GLS FlexDelivery (EuroBusiness) (2–3 business days): €7.90

Processing time:

• Orders are processed the same or next business day.
• The estimated shipping date is always shown on the product page.
• We notify customers by email if there are delays.
• We are not responsible for delays caused by force majeure.

Returns & Exchanges

Right of withdrawal:

• Under Finnish consumer protection law, customers have a 14-day right of withdrawal from the date of receiving the order.
• Withdrawal must be notified in writing within 14 days.
• Products must be returned within 14 days of notifying withdrawal.

Return fee:

• €6 per return, deducted from the refunded amount.
• If the original order qualified for free shipping but the returned order falls below the free shipping threshold, shipping costs will apply.
• If withdrawal notification is not provided in time, we are not obliged to accept the return.

Exchanges:

• Exchange fee: €6.
• Clothing items (bathrobes, muslin garments) include one free exchange.
• Cóndor products are not included in the free exchange.
• Discounted and clearance items always have a paid return/exchange.
• Exchanges must be agreed in advance with customer service: info@una.fi

Return instructions

By Post:
Una
Realparkinkatu 4
37570 Lempäälä
Contract number: 658248

• Keep the receipt until the refund is processed.

In-store returns:

• Free when refunded to a gift card.
• Refund to the original payment method cannot be processed in-store for online orders.

Refunds:

• Refunds are always processed to the original payment method via Paytrail once the return is received and checked.

Unclaimed packages:

• An unclaimed package is not the same as a return.
• A €12 fee will be charged for unclaimed packages and deducted from the refund.

Payment methods:

• Payment services provided by Paytrail Oyj (2122839-7). Accepts online banking, card, and mobile payments.
• Invoice and installment options are provided by Klarna (30 days interest-free).

Ordering:

• Orders are placed by adding products to the cart and completing payment at checkout.
• The contract is concluded when an order confirmation is sent via email.

Damaged or incorrect items:

• If a product is defective or damaged during delivery, contact customer service promptly and include a photo of the issue.
• Customer service: info@una.fi

General:

• Online store products are sold by Una Oy (Business ID 3277672-7).
• Prices include VAT.
• We reserve the right to change prices, shipping fees, and stock availability.

Contact:
Una Oy
Realparkinkatu 4, 37570 Lempäälä
info@una.fi
+358 44 901 9400

These terms are valid from 8 January 2026.S