The order confirmation email you receive is proof that your order has been received. If you haven’t received the confirmation, please check your spam folder. If you still can’t find it, contact our customer service at info@unavaate.fi or via the online shop chat.

Yes, that’s possible! Call us during store hours at +358 44 901 9400 or email us at info@unavaate.fi. After placing your order, you’ll receive a payment link or invoice as agreed. Orders are shipped once payment has been completed.

We can modify your order as long as it has not yet been processed. Once you receive the shipping confirmation, the order can no longer be changed. If you have already paid and want to remove some items, we can issue a refund as a gift card. Please contact customer service as soon as possible (info@unavaate.fi / +358 44 901 9400).

You can cancel your order if you haven’t yet received the shipping confirmation. A shipping confirmation is sent when your order has been packed and is ready to leave the warehouse. Contact customer service to cancel your order (info@unavaate.fi / +358 44 901 9400).

This is possible as long as your order hasn’t been packed, meaning you haven’t received the shipping confirmation. Please contact customer service as soon as possible (info@unavaate.fi/ +358 44 901 9400). Shipping costs are non-refundable.

If you want to add items to an existing order, please contact customer service as soon as possible (info@unavaate.fi / +358 44 901 9400). Please note that during busy periods, orders cannot be combined, and items cannot be added to an already processed order.

How do I order products as a gift?

You can order products as a gift directly to the recipient. At checkout, click “Deliver to an address different from my billing address” and enter the recipient’s details.

I want the products gift-wrapped.
In your cart or at checkout, select “Gift wrapping €4.90.” You can also provide a message, and we will write it for you on the card.

What does gift wrapping include?
Your gift will be wrapped in paper or a gift bag and tied beautifully with a bow. We select a suitable card for the gift and write your message on it.

Will the gift package survive shipping?
All gift packages are packed inside sturdy cardboard boxes to ensure they stay neat and beautiful during delivery.

Can a gift card be used in multiple transactions?
Yes, a gift card can be used in multiple parts.

How do I use a gift card?
At checkout, select “Do you have a gift card or discount code?” and enter your gift card code in the designated field.

Can I use a gift card in-store?
Yes, gift cards are valid both in our physical store and online shop.

We recommend placing a stock request on the product page, so you’ll be notified when the item is back in stock. If the product will no longer be available, we’ll also inform everyone who submitted a stock request.

We want to promote a shopping culture where you don’t have to wait for sales or discount codes. Una holds a stock clearance twice a year, offering discounts mainly on discontinued and second-quality products.

Inner Circle members—subscribers to our newsletter—sometimes receive special introductory offers for new products. Join Una’s Inner Circle to take advantage of these offers!

We do not recommend using coupon sites found via search engines, as they may contain incorrect information, collect personal data, or even include malware. If we offer discount codes, we always publish them only through our own channels—such as our online store, newsletters, or social media.

Contact us as soon as possible at info@unavaate.fi. Include your order number, details, and a photo of the product that is incorrect or faulty.

If the package was damaged during delivery, report the damage to our customer service on the same day—either by email or to the staff at the pick-up point. Include photos of the damaged package.

Complaints for in-store purchases
Exchanges, returns, and complaints for products purchased in-store are handled directly at the store.

You can see the estimated delivery time for your order on the product page. We ship orders quickly, often the same day or the next business day. If there’s a delay in delivery, we’ll do our best to inform you.

Once your order has been processed, you’ll receive a shipping confirmation email with a tracking code. Please note that it usually takes about 4–16 hours for the tracking code to become active.

Yes, we ship internationally. Shipping costs will be updated once you enter your address.

A €12 fee applies for uncollected packages. Please contact customer service to receive a payment link. Once the payment is completed, we will resend your package.

If you wish to cancel your order, we will deduct the €12 uncollected package fee from your refund.

Unused products can be exchanged for another item within 2 weeks of receiving your order. A €6 exchange fee applies, covering postage and handling costs. Clothing items include one free exchange (does not apply to knee socks, tights, or leggings made by Cóndor).

How do I return a product?

• Email us at info@unavaate.fi and let us know which products you are returning.
• Pack the items carefully in the original packaging or another sturdy package suitable for shipping. Include your contact details inside the package.
• Clearly write on the outside of the package:

Customer Return

Unavaate

Realparkinkatu 4

37450 Lempäälä

044 596 4656

Post contract number 6582485

• Cover your personal address on the outside of the package and drop it off at a Posti service point.
• Keep the receipt as proof of shipment.

Products purchased in-store must be exchanged or returned at the store. Exchanges and returns are free of charge for in-store purchases. Any complaints regarding in-store purchases must also be made at the store.

Yes, exchanges in-store are free of charge. Returning online purchases at the store is free when the refund is issued as a gift card. If you prefer a refund to the original payment method, a €6 return fee will be deducted from the refund.

Returning online purchases at the store is free when the refund is issued as a gift card. If you prefer a refund to the original payment method, a €6 return fee will be deducted from the refund.

1. Email info@unavaate.fi to let us know which products you're returning and what you'd like in exchange.

2. Pack the items carefully in their original packaging or another sturdy shipping box.

3. Include your contact information inside the package.

4. Once we've received notice of your return, we'll send you a return code. Write the return code and your name on the package.

5. Drop off the package at a PostNord collection point.

We'll contact you once the exchange/return has been processed. For exchanges, we'll send the replacement item and a payment link if additional payment is needed. For returns, we'll refund your money through the payment provider.

1. Email info@unavaate.fi to let us know which products you're returning and what you'd like in exchange.

2. Pack the items carefully in their original packaging or another sturdy shipping box.

3. Include your contact information inside the package.

4. Write on the package:
Asiakaspalautus
Unavaate
Realparkinkatu 4
37450 Lempäälä
044 596 4656
Postin sopimusnumero 658248

5. Cover your own address details on the package and take it to a Posti service point. Keep the receipt from the shipment.

We'll contact you once the exchange/return has been processed. For exchanges, we'll send the replacement item and a payment link if additional payment is needed. For returns, we'll refund your money through the payment provider.

The online shop chat is open on weekdays from 8:00 AM to 4:00 PM. If you don’t receive an immediate reply, leave your email and we’ll get back to you within 24 hours (weekdays).

You can reach us by phone on weekdays from 8:00 AM to 4:00 PM at +358 44 901 9400, or by email at info@unavaate.fi.

On weekends, the fastest way to reach us is usually via Instagram: @unavaate.

Una’s store is located in Lempäälä at Realparkinkatu 4.

There is plenty of free parking available on-site. You can find the store’s current opening hours here.

The store carries the same products as our online shop. In addition, there are outlet shelves featuring second-quality, discontinued, or display items at discounted prices.

Una’s own-brand products are ethically produced in Estonia, with the exception of bows. Skilled workshops in Viljandi and Tallinn craft Una’s high-quality products with care and attention to detail.

Una’s own-brand bows are handmade in Lempäälä, Finland. They are often made to order, but some are also available ready-made in our store.

The waffle cotton used by Una comes from Turkey.

Muslin comes mainly from Turkey and part from Asia.

Cóndor is a Spanish textile manufacturer, and UnaWear is one of its resellers. We offer Cóndor’s high-quality knee socks, tights, and leggings.