The order confirmation email you receive confirms that your order has been received. If you haven't received an order confirmation, please check your spam folder. If you still can't find the order confirmation, contact our customer service at info@unavaate.fi or through the online store chat.

Yes, you can! Call us during store opening hours +358449019400 or email info@unavaate.fi

After placing your order, you'll receive a payment link or invoice as agreed. The order will be shipped after payment is received.

We can modify your order if it hasn't been processed yet. Once you receive a shipping confirmation, the order can no longer be modified.

If you've already paid for the order and want to remove some products, we can refund the money as a gift card. Contact customer service as soon as possible (info@unavaate.fi / +358449019400).

You can cancel your order if you haven't received a shipping confirmation yet. You'll receive a shipping confirmation when your order has been packed and is ready to leave our warehouse.

Contact customer service to cancel your order (info@unavaate.fi / +358449019400).

Yes, if your order hasn't been packed yet, meaning you haven't received a shipping confirmation.

Contact customer service as soon as possible (info@unavaate.fi / +358449019400). Shipping costs will not be refunded.

If you want to add products to an existing order, contact customer service quickly (info@unavaate.fi / +358449019400).

Please note that during busy periods, orders cannot be combined nor can products be added to completed orders.

I want to order products as a gift, how do I proceed? You can order products as gifts directly to the recipient. At checkout, click "I want my products delivered to an address different from my customer details" and fill in the recipient's address information.

I would like the products in gift wrapping. Select "gift wrapping €4.90" in the shopping cart or at checkout. You can write a message that we will write on the card for you if you wish.

What does the gift wrapping include? The gift is wrapped in gift paper or a gift bag and beautifully tied with a ribbon. We choose a suitable card for the gift and write your desired message on it.

Will the gift package be damaged during postal transport? We always pack gift packages in cardboard boxes, so the gift package stays beautiful and neat.

Can the gift card be used in multiple parts? Yes, the gift card can be used in multiple parts.

How do I use the gift card? In the shopping cart you can select "Do you have a gift card or discount code?". Enter the gift card code in the designated field.

Is it possible to pay with a gift card in the store? Yes, gift cards work both in the store and in the online shop

We recommend placing an availability request from the product page, and you will receive a notification when the product has been added to stock.

If the product will not be restocked, we will also inform those who have placed availability requests.

We want to promote a shopping culture where you don't have to wait for sales and discount codes. Una has a habit of doing inventory clearance twice a year, when discontinued and second-quality products are on sale.

Circle members, i.e. newsletter subscribers, occasionally receive introductory offers for new products, so it's worth joining Una's Circle!

We do not recommend using coupon sites found through search engines, as they may contain incorrect information, collect personal data or even contain malware. If we offer discount codes, we always publish them only through our own channels – such as the online store, newsletters or social media.

Contact info@unavaate.fi as soon as possible. Include your order number and information as well as a photo of the product you are claiming or the incorrect product in your message.

If the package has been damaged during transport, contact our customer service by email or the person working at the pickup point about the damage on the same day. Include photos of the damaged package.

Claiming a product purchased from the store? Exchanges, returns and claims for products purchased from the store are handled directly at the store.

You can see the estimated delivery time for your order on the product page. We deliver orders quickly, often within the same or next business day.

If there are delays in delivery, we try to inform you about this. When your order has been processed, you will receive a shipping confirmation by email with a tracking code.

Please note that it usually takes about 4-16 hours for the tracking code to be activated.

More information about deliveries can be found here

Yes, we deliver abroad. The shipping price will be updated when you fill in your address details.

We charge €12 for an uncollected package. Contact customer service and you will receive a payment link. Once the payment is made, we will resend the package.

If you want to cancel the order, we will deduct the €12 uncollected package fee from the refundable amount.

An unused product can be exchanged for another product within 2 weeks of receiving the order. We charge €6 exchange fee, which includes postage and handling costs. Clothing includes one free exchange (does not apply to knee socks, tights or leggings manufactured by Cóndor).

The product can be exchanged free of charge in the store.
Instructions for exchanges via Posti/PostNord can be found below or here

An unused product can be returned within 2 weeks of receiving the product. We charge €6 return fee, which includes postage and handling costs.

Return instructions can be found below or here

Products purchased from the store must be exchanged and returned at the store. Exchange and return are free for products purchased from the store.

Any claims must also be made at the store if the product was purchased from the store.

Yes, exchange at the store is free.

Returning products purchased from the online store to the physical store is free when the money is refunded as a gift card. If you want the money back to the original payment method, a €6 return fee will be deducted from the refundable amount.

1. Email info@unavaate.fi to inform us which products you are returning and what you would like in exchange.

2. Pack the products carefully in the original packaging or another shipping-safe package.

3. Include your contact information inside the package.

4. Once we receive notice of your return, we will send you a return code. Write the return code and your name on the package.

5. Deliver the package to a PostNord pickup point.

We will contact you once the exchange/return has been processed. For exchanges, we will send the replacement product and, if there's an additional cost, a payment link. For returns, we will refund your money through the payment provider.

1. Email info@unavaate.fi to inform us which products you are returning and what you would like in exchange.

2. Pack the products carefully in the original packaging or another shipping-safe package.

3. Include your contact information inside the package.

4. Write on the package:
Customer Return
Unavaate
Realparkinkatu 4
37450 Lempäälä
044 596 4656
Posti contract number 658248

5. Cover your own address details on the package and take it to a Posti office. Keep the receipt for the shipment.

We will contact you once the exchange/return has been processed. For exchanges, we will send the replacement product and, if there's an additional cost, a payment link. For returns, we will refund your money through the payment provider.

Our online store chat is available weekdays 8-16. If you don't get an answer, please send an email and we'll get back to you within 24 hours (weekdays).

You can reach us by phone weekdays 8-16 at +358449019400.

By email at info@unavaate.fi.

On weekends, you'll most likely reach us through Instagram @unavaate

Una's store is located in Lempäälä at Realparkinkatu 4. The store has plenty of free parking spaces.

You can find the store's current opening hours here.

Una's store carries the same products as the online store. Additionally, the store has outlet shelves with second-quality, discontinued, or sample items at discounted prices.

Una's own brand products are made in Estonia, except for the bows. In Viljandi and Tallinn, there are sewing workshops that produce Una's quality products.

Una's own brand bows are handmade in Lempäälä. The bows are often made to order, but they are also available ready-made in the store.

The waffle cotton used by Una originates from Turkey.

The gauze cotton comes partly from Turkey and partly from Asia.

Cóndor is a Spanish textile manufacturer, and Una is their retailer. We offer Cóndor's quality knee socks, tights, and leggings.