Embroidery

Una products are designed in Finland and our own brand products are made in Estonia, except for bows. In Viljandi and Tallinn, there are sewing workshops that manufacture Una's quality products.

Yes, we ship internationally. The shipping cost updates when you fill in your address details.

We want to promote a shopping culture where you don't have to wait for sales and discount codes. So we mainly sell discontinued and second-quality products at reduced prices a few times a year.

Sometimes rarely we may offer discount codes for new products to our community members.

Unused products can be returned within 2 weeks of receiving the product. We charge a 6 euro return fee, which includes postage and handling costs.

• The order confirmation email you receive is confirmation that your order went through. If you haven't received an order confirmation, check your spam folder. If you still can't find the order confirmation, contact our customer service at info@unavaate.fi or through the webstore chat.
• Why didn't I receive an order confirmation
• When will my order be delivered?
• Can I modify my order?
• Can I combine two separate orders?
• Can I cancel my order?
• Can I place an order by phone or email?
• Do you ship internationally?

• As a gift

• I want to order products as a gift, how do I proceed?
• I would like the products in gift packaging.
• What does the packaging include?
• Does gift packaging suffer during postal transport?
• Free muslin for baby from Una?

• Payments

• What payment methods can I use?
• Is payment secure?
• Can gift cards be used in multiple parts?
• Is it possible to pay with a gift card in the store?
• Does Una's webstore have discount codes?
• When does Una have sales?

• Una

• What is Una?
• How do I contact customer service?

• Webstore

• Does the webstore have a reserving shopping cart?
• Product is sold out - will it come back?
• How do I use a gift card?
• Order for another recipient
• Where are products shipped from?

• Return / exchange

• Can I exchange a product?
• Can I return a product?
• How do I handle product exchanges or returns?
• Can I exchange or return a product at the store?
• I forgot to pick up my package, what do I do?
• How do I handle returns for products bought at the store?

• Error in order or product

• I received the wrong product, how do I proceed?
• The product I received has an error, how do I proceed?
• The package was damaged during transport, what do I do?
• Product complaint for items bought at the store?

• Store

• Where is Una's store located?
• What are the store's opening hours?
• What products are available at the store?
• Is there parking at the store?
• Does the store have a baby changing room or toilet?

• Products

• Where are Una's products made?
• Where are bows made?
• What is Cóndor?

• Retailers

• Where are Una products sold?

• Customer service

• When is customer service open?

Una is a manufacturer of soft and joy-bringing home textiles, accessories and clothing. With Una, we want to bring softness to the world through our products, service and actions. Sweet dreams in Una sheets, starting the morning in a bathrobe and the most versatile muslins of everyday life bring soft moments to everyone's daily life. Read more about us and our story.

Welcome to shop ♥

'Una team

Fast and free shipping, even next business day! €5.90 shipping fee for orders under €100.

Safe & versatile payment methods - Klarna, MobilePay, bank and card payments

We are a service-oriented webstore, contact us at info@unavaate.fi /
044 901 9400 (weekdays 9-16)

Una Store is open
Mon-Tue 10-16, Wed-Fri 10-17 & Sat 11-15

We are closed on Midsummer! (20-21.6.)

Realparkinkatu 4, Lempäälä

Welcome!

Read more...

Contact us

Unavaate Oy
Realparkinkatu 4
37570 Lempäälä

+358449019400
info@unavaate.fi
3277672-7

About us

• Frequently asked
• Store open Mon-Tue 10-16 & Wed-Fri 10-17 & Sat 11-15.
• About us
• Una's blog
• Contact us
• Delivery terms
• Privacy policy
• Product brands
• Retailers

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Gift cards used in shopping cart