Easy exchange and returns
Just like ordering, exchanging and returning products is easy and fast.
We deliver packages in as little as 24 hours.
Exchange and returns
simple and hassle-free
You can return or exchange an unused product within 14 days. A fee of €6 is charged for returns, covering postage and handling. One free exchange is included for clothing (does not apply to knee socks, tights or leggings made by Cóndor).
EXCHANGE AND RETURN POLICY
Exchange
We offer an exchange right for our products.
You can submit a return request for your order and enter the replacement product you would like in the additional information field of the return. Where applicable, we will remove the exchange fee when processing the return request.
Alternatively, you can contact us by email at info@unavaate.fi and request a return.
- An exchange costs €6
- Clothing includes one free exchange within the same product (different colour/size)
- Cóndor products are not covered by the free exchange.
- Exchanges and returns of sale and clearance products are always subject to a fee.
Return
Under the Finnish Consumer Protection Act, customers have a 14-day right of withdrawal from receipt of the order. Withdrawal must be notified in writing within 14 days. The products must be returned within 14 days of the notice of withdrawal.
- A return costs €6
- Products must be returned in their original condition, unused and in their original packaging
- Processing a return takes approximately 5–10 business days
- If you cancel/return the entire order, we will also refund the original delivery costs.
- If you return part of a set offer, the set offer no longer applies and normal prices are applied to the order.
- If the order exceeded the free delivery threshold (€100) but no longer meets it after the return, the original delivery costs will be charged in addition to the return costs.
The right of return does not apply to customised products, tights or other hygiene products.
Complaint
If you have noticed a defect in your product, you can submit a complaint here.
Return instructions
When you make a return request through your order, you will receive instructions for sending the return.
1. Open your order either via the order confirmation in your email or by logging in to our online store with your email address.
2. Click the "Request return" button.
3. Select the products you want to return and send the return request. You will receive a confirmation and return instructions by email.
4. Once the request has been sent, we will process it and notify you separately when it has been approved.
Once your return has arrived at our store and we have processed it, we will refund the payment to the original payment method.
If you would like to exchange products, or need help with your return, contact info@unavaate.fi for more detailed instructions