Packaging
Add a message to the greeting card
Your message will be printed on the accompanying greeting card.
Want your order gift wrapped? We'll wrap it beautifully in paper, tie it with a ribbon, and add a card from our selection. If you have a specific card in mind, you can always pick one separately from our cards category.
If you'd like us to write the card for you, just leave your message along with any notes for our packaging team in the "additional information for seller" field at checkout.
We can also send the gift directly to the recipient. Simply enter their address as the delivery address when placing your order.
Gift wrapping + card — €4.90
Please note that the photos are for guidance only. The appearance, colors, and materials of the packaging may vary depending on availability. If you have any wishes — say, a particular color scheme or card style — mention them in the notes field and we'll do our best to match them.
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Delivery and returns
▶ Fast delivery! You can see the estimated shipping date above
▶ Postal delivery time 1-2 business days
▶ Free shipping on orders over 100 €, smaller orders 5,90 €
▶ Exchange and return fee is 6 €
▶ Clothing includes one free exchange (gauze clothing & bathrobes - note: Cóndor sock products are not included: socks, leggings, socks or suspender shorts)
▶ Note: We charge 12 € for uncollected packages (including re-shipping costs)
Packaging
€4,90
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Why choose Una's muslin product?
All our muslin products are made from high-quality muslin fabric that is 100% cotton, Ökö-tex 100. The durable and soft material breathes and feels pleasant against the skin.
Customer reviews
Where are Una's products made?
Una's products are designed in Finland and our brand products are manufactured in Estonia, except for bows. The sewing workshops in Viljandi and Tallinn produce Una's quality products.
Do you ship internationally?
Yes, we ship internationally. The shipping cost will be updated when you fill in your address details.
Does Una's online store have discount codes?
We want to promote a shopping culture where you don't need to wait for sales and discount codes. So we mainly sell discontinued and second-grade products at a discount a few times a year.
Occasionally, we might offer discount codes to our friend circle members for new products.
Can I return a product?
You can return an unused product within 2 weeks of receiving it. We charge a 6 euro return fee, which includes postage and handling costs.
Did my order arrive?
- The order confirmation email you receive is confirmation that your order has arrived. If you haven't received an order confirmation, check your spam folder. If you still can't find the order confirmation, contact our customer service at info@unavaate.fi or in the online store chat.
- Why didn't I receive an order confirmation
- When will my order be delivered?
- Can I modify my order?
- Can I combine two different orders?
- Can I cancel my order?
- Can I place an order by phone or email?
- Do you deliver internationally?
As a gift
- I want to order products as a gift, how do I proceed?
- I would like the products gift wrapped.
- What does the packaging include?
- Does gift wrapping get damaged during postal delivery?
- Free muslin cloth for baby from Una?
Payments
- What payment methods can I use?
- Is payment secure?
- Can gift cards be used in multiple parts?
- Is it possible to pay with a gift card in the store?
- Does Una's online store have discount codes?
- When does Una have sales?
Una
- What is Una?
- How do I contact customer service?
Online store
- Does the online store have a reserving shopping cart?
- The product is sold out - will there be more?
- How do I use a gift card?
- Order for another recipient
- Where are products shipped from?
Return / exchange
- Can I exchange a product?
- Can I return a product?
- How do I handle product exchanges or returns?
- Can I exchange or return a product at the store?
- I forgot to pick up the package, what do I do?
- How do I handle returns for products bought from the store?
Error in order or product
- I was delivered the wrong product, how do I proceed?
- There's an error in the product I received, how do I proceed?
- The package was damaged during shipping, what do I do?
- Complaint about a product bought from the store?
Store
- Where is Una's store located?
- What are the store's opening hours?
- What products are available in the store?
- Is there parking at the store?
- Does the store have a changing room or restroom?
Products
- Where are Una's products manufactured?
- Where are the bows made?
- What is Cóndor?
Retailers
- Where are Una's products sold?
Customer service
- When is customer service open?
Una is a manufacturer of soft and delightful home textiles, accessories and clothing. At Una, we want to bring softness to the world through our products, service and everything we do. Soft sleep in Una's sheets, starting the morning in a bathrobe, and the most versatile muslin cloths of everyday life bring soft moments to everyone's daily routine. Read more about us and our story.
Welcome shopping ♥
'Una's team
Fast and free shipping, even by the next business day! Orders under 100€ have a 5,90€ shipping fee.
Secure & versatile payment methods - Klarna, MobilePay, bank and card payments
We are a helpful online store, contact us at info@unavaate.fi /
044 901 9400 (weekdays 9-16)
Una's Store is open
Mon-Tue 10-16, Wed-Fri 10-17 & Sat 11-15
We are closed for Midsummer! (20-21.6.)
Realparkinkatu 4, Lempäälä
Welcome!
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Contact us
Unavaate Oy
Realparkinkatu 4
37570 Lempäälä
+358449019400
info@unavaate.fi
3277672-7
About us
- Frequently asked questions
- Store open Mon-Tue 10-16 & Wed-Fri 10-17 & Sat 11-15.
- About us
- Una's blog
- Contact us
- Delivery terms
- Privacy policy
- Brands
- Retailers
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